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Master of Business Administration (MBA)

Multiple Choice Questions (MCQs)

Managerial Communications

1. The term "communis" is derived from ______________ word.

A) Greek.
B) Latin.
C) Chinese.
D) English.

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Correct answer: B) Latin.

2. Communication is a ______________

A) one-way process
B) two-way process.
C) three-way process.
D) four-way process.

Show/Hide Answer

Correct answer: B) two-way process.

3. What is the primary purpose of communication in business?

A) To increase employee workload.
B) To create confusion among stakeholders
C) To facilitate understanding and achieve organizational goals
C) To facilitate understanding and achieve organizational goals

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Correct answer:C) To facilitate understanding and achieve organizational goals

4. Communication saves time in______________

A) internal communication.
B) interviews.
C) oral communication.
D) scheduling.

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Correct answer: D) scheduling

5. Which communication channel is commonly used for delivering formal business communications?

A) Social media platforms
B) Mails, Memos and reports
C) Informal meetings
D) Personal phone calls/Messages

Show/Hide Answer

Correct answer: B) Mails, Memos and reports

6. Which communication skill involves listening actively and empathetically?

A) Speaking
B) Writing
C) Observing
D) Listening

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Correct answer: D) Listening

7. Why is effective communication crucial in business?

A) It encourages misunderstandings and conflicts
B) It promotes secrecy within the organization
C) It facilitates understanding and enhances productivity
D) It discourages employee engagement

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Correct answer: C) It facilitates understanding and enhances productivity

8. Types of Communication flow

A) Horizontal communication
B) Upward communication
C) Downward communication
D) All the Above

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Correct answer: D) All the Above

9. Which communication flow involves information moving from top management to lower-level employees?

A) Horizontal communication
B) Upward communication
C) Downward communication
D) Diagonal communication

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Correct answer: C) Downward communication

10. Communication among employees at the same hierarchical level is known as

A) External communication
B) Upward communication
C) Downward communication
D) Lateral communication

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Correct answer: D) Lateral communication

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