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Master of Business Administration (MBA)

Multiple Choice Questions (MCQs)

Managerial Communications

11. What type of communication flow involves information exchange between different departments or units within an organization?

A) Vertical communication
B) Upward communication
C) Horizontal communication
D) External communication

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Correct answer: C) Horizontal communication

12. Which communication flow involves information moving from lower-level employees to top management

A) Vertical communication
B) Upward communication
C) Horizontal communication
D) External communication

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Correct answer: B) Upward communication

13. Why is effective communication crucial in business management?

A) It promotes ambiguity and confusion among team members
B) It fosters distrust and conflicts within the organization
C) It enhances coordination, decision-making, and employee engagement
D) It discourages transparency and openness in leadership

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Correct answer: C) It enhances coordination, decision-making, and employee engagement

14. What is the first step in the process of human communication?

A) Encoding
B) Decoding
C) Transmission
D) Feedback

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Correct answer: A) Encoding

15. Which component of communication involves converting thoughts or ideas into a message?

A) Encoding
B) Decoding
C) Feedback
D) Noise

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Correct answer: A) Encoding

16. What is the term for the process of interpreting and making sense of a received message?

A) Encoding
B) Decoding
C) Feedback
D) Noise

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Correct answer: B) Decoding

17. What term is used to describe any interference or disturbance in the communication process?

A) Encoding
B) Decoding
C) Feedback
D) Noise

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Correct answer: D) Noise

18. What component of communication involves the receiver's response to the sender's message?

A) Encoding
B) Decoding
C) Feedback
D) Noise

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Correct answer: C) Feedback

19. Which of the following is NOT a traditional media of communication?

A) Television
B) Radio
C) Social media
D) Newspapers

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Correct answer: C) Social media

20. Which media of communication is primarily audio-based?

A) Television
B) Radio/Telephone
C) Magazines
D) Newspapers

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Correct answer: B) Radio/Telephone

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