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Master of Business Administration (MBA)

Multiple Choice Questions (MCQs)

Managerial Communications

41. What does silence often indicate in communication?

A) Agreement
B) Confusion
C) Disinterest
D) Misunderstanding

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Correct answer: A) Agreement

42. In which situation might silence be considered an effective communication strategy?

A) During a heated argument
B) When listening attentively
C) When seeking immediate responses
D) When avoiding communication

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Correct answer: B) When listening attentively

43. What role does silence play in communication?

A) It always signifies a lack of understanding
B) It can convey meanings and emotions
C) It obstructs the flow of information
D) It encourages frequent interruptions

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Correct answer: B) It can convey meanings and emotions

44. What is the primary objective of developing listening skills in managerial communication?

A) To dominate conversations
B) To encourage misunderstandings
C) To understand and address employee concerns
D) To avoid communication altogether

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Correct answer: C) To understand and address employee concerns

45. Why are listening skills essential for managers?

A) To discourage employee engagement
B) To create conflicts within the team
C) To foster trust and build strong relationships
D) To impose authority and control over employees

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Correct answer: C) To foster trust and build strong relationships

46. What are the basic steps involved in real listening

A) Hearing
B) Understanding
C) Judging
D) All of the above

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Correct answer: D) All of the above

47. What does nonverbal communication primarily involve?

A) Written messages
B) Spoken words
C) Body language and facial expressions
D) Verbal cues

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Correct answer: C) Body language and facial expressions

48. Which of the following is an example of nonverbal communication?

A) Sending an email
B) Giving a presentation
C) Speaking on the phone
D) Nodding in agreement

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Correct answer: D) Nodding in agreement

49. What do gestures primarily convey in nonverbal communication?

A) Emotional states
B) Technical information
C) Verbal messages
D) Personal opinions

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Correct answer: A) Emotional states

50. Which of the following is a form of nonverbal communication?

A) Text messaging
B) Facial expressions
C) Voice tone
D) Writing a memo

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Correct answer: B) Facial expressions

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