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Master of Business Administration (MBA)

Multiple Choice Questions (MCQs)

Managerial Communications

11. What type of communication flow involves information exchange between different departments or units within an organization?

Correct answer: C) Horizontal communication

12. Which communication flow involves information moving from lower-level employees to top management

Correct answer: B) Upward communication

13. Why is effective communication crucial in business management?

Correct answer: C) It enhances coordination, decision-making, and employee engagement

14. What is the first step in the process of human communication?

Correct answer: A) Encoding

15. Which component of communication involves converting thoughts or ideas into a message?

Correct answer: A) Encoding

16. What is the term for the process of interpreting and making sense of a received message?

Correct answer: B) Decoding

17. What term is used to describe any interference or disturbance in the communication process?

Correct answer: D) Noise

18. What component of communication involves the receiver's response to the sender's message?

Correct answer: C) Feedback

19. Which of the following is NOT a traditional media of communication?

Correct answer: C) Social media

20. Which media of communication is primarily audio-based?

Correct answer: B) Radio/Telephone

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