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ITC Infotech Hiring: Desktop Support Engineer in Chennai – Apply Now!
Exciting Career Opportunity as a Desktop Support Engineer at ITC Infotech
Are you an aspiring IT professional looking for an opportunity to work with a leading global technology services company? ITC Infotech is hiring Desktop Support Engineers in Sriperumbudur, Chennai. If you have the technical expertise and passion for IT support, this role could be the perfect fit for you!
About ITC Infotech
ITC Infotech is a leading global technology and services provider, delivering business-friendly solutions to help enterprises achieve their digital transformation goals. The company is known for its excellence in IT support, innovation, and customer-centric approach. ITC Infotech provides a work environment that encourages growth, learning, and collaboration.
Job Title: Desktop Support Engineer
- Location: Sriperumbudur, Chennai, Tamil Nadu, India
- Job Type: Full-Time
- Work Mode: Work from Office
- Shift Timing: Rotational Shift
Key Responsibilities
✅ Technical Support
- Provide Level 1 (L1) support for desktops, laptops, printers, and peripherals.
- Address incidents and service requests via phone calls, emails, or IT ticketing systems.
- Troubleshoot hardware and software problems, including operating system issues, application errors, and network connectivity issues.
- Install, configure, and update Windows and Mac operating systems.
- Assist employees with email configurations, VPN access, and remote troubleshooting.
- Support Microsoft Office 365, Active Directory (password resets, account lockouts), and enterprise applications.
✅ User Support & Communication
- Provide both remote and in-person IT support to employees.
- Ensure clear and professional communication while updating users on issue resolution.
- Educate employees on IT policies, security best practices, and troubleshooting guidelines.
✅ Documentation & Reporting
- Log all incidents and service requests in the IT Service Management (ITSM) system.
- Maintain accurate documentation of common IT issues and solutions.
- Escalate complex technical issues to L2/L3 support teams when necessary.
Required Skills & Qualifications
- Educational Qualification: Bachelor's degree in IT, Computer Science, or related field preferred.
- Technical Expertise:
- Hands-on experience in desktop/laptop troubleshooting.
- Familiarity with Windows, Mac OS, and Microsoft Office 365.
- Knowledge of basic networking, Active Directory, and VPN configurations.
- Soft Skills:
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Strong customer service and interpersonal skills.
Why Join ITC Infotech?
- Competitive salary and benefits package.
- Opportunity to work in a dynamic IT support environment.
- Career growth and skill development through training programs.
- Exposure to global IT service management and enterprise solutions.
How to Apply?
If you are interested in joining ITC Infotech as a Desktop Support Engineer, click the link below to apply:
Important Links
| Link | Action |
|---|---|
| Apply Online | Click here |
| Join our Group | Click here |
Conclusion
This is an excellent opportunity for freshers and experienced IT professionals looking to build a rewarding career in desktop support and IT service management. ITC Infotech is committed to offering a collaborative and growth-oriented work environment for employees. Don’t miss this chance to be part of a leading technology-driven company.
🚀 Apply today and take the first step towards an exciting IT career with ITC Infotech!
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